Because the "Support" rank is made to help people on the forums and XAT I think they should be able to help people in-game a little too.
Example: GM's have like rank 2 3 4 5, and couldn't you make one for support with just like !warp and !mute to help in-game while their job is finished on the forum?
Example: GM's have like rank 2 3 4 5, and couldn't you make one for support with just like !warp and !mute to help in-game while their job is finished on the forum?